National Trust – Welcome Manager (Band 1)

Description

We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Fermanagh and Mid Ulster Property Group, leading our Welcome and Services Assistant and being a champion for our service and growing support.

Salary: £27,612 per annum

Contract: Permanent

Hours/working pattern: Full-time, 37.5 hours per week. Weekend working is a requirement and this role will require the successful candidate to travel between National Trust sites.

This role will cover all of the Mid Ulster and Fermanagh properties including, The Argory, Springhill, Ardress, Wellbrook, Grays, Florence Court, Castle Coole and Crom. The primary focus will be on The Argory and Florence Court.

Duty Manager shifts will be a key aspect of this role and the Welcome Manager will be part of the pro-rota for both The Argory and Florence, occasionally covering other properties as and when required during high season. Therefore, due to the nature of this role a full UK Driving Licence is required.

What it’s like to work here

Fermanagh and Mid Ulster property group are full of character, creativity, and stories, and the welcome team sits right at the heart of it.

As Welcome Manager, you’ll be part of a supportive, close-knit group who care deeply about creating memorable experiences for every visitor. You’ll work alongside passionate colleagues and volunteers who bring energy, humour, and a genuine love for our places.

No two days are the same. One moment you might be helping a family plan their perfect day out, the next you’re working with teams across the property to improve our welcome, or support our ambitions to provide more access and diversify our audiences. You’ll have the freedom to try new ideas, the encouragement to develop your skills, and the satisfaction of seeing your work make a real difference.

Above all, you’ll be joining a team driven by purpose: connecting people with nature, beauty, and history, and helping to protect these special places for generations to come.

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