Description

We’re looking for someone with a real talent for making people feel welcome to join us as the Welcome Manager at Castle Ward, leading our small but essential welcome team.

This is an exciting opportunity to shape and deliver exceptional service across one of the three remarkable places in the County Down Property Group: Mount Stewart, Castle Ward, and Rowallane Garden. We’re ambitious about growing and diversifying our audiences, inviting more people than ever to connect with our places and our purpose. By strengthening our welcome and deepening engagement, we can increase our ability to invest in the vital conservation work that protects these special sites for the future.

What it’s like to work here

Castle Ward is a place full of character, creativity, and stories, and the welcome team sits right at the heart of it. As Welcome Manager, you’ll be part of a supportive, close‑knit group who care deeply about creating memorable experiences for every visitor. You’ll work alongside passionate colleagues and volunteers who bring energy, humour, and a genuine love for this extraordinary place.

No two days are the same. One moment you might be helping a family plan their perfect day out, the next you’re working with teams across the property to shape events, improve our welcome, or support our ambitions to grow and diversify our audiences. You’ll have the freedom to try new ideas, the encouragement to develop your skills, and the satisfaction of seeing your work make a real difference.

You’ll also be part of the wider County Down Property Group, Mount Stewart, Castle Ward, and Rowallane Garden, giving you a strong network of peers, shared learning, and opportunities to collaborate across three remarkable places.

Above all, you’ll be joining a team driven by purpose: connecting people with nature, beauty, and history, and helping to protect these special places for generations to come. It’s meaningful work in a stunning setting, with plenty of room to grow.