National Trust NI – Booking & Sales Assistant (North Coast)

Description

Do you have administration experience? Can you deliver exceptional customer service? If so, we’d like to hear from you.

This role is predominantly based at Giant’s Causeway, but you may be required to work at other National Trust sites.

Hours: 1,664 hours per year.

Contract: Permanent part time.

Working pattern: The role is 5 days per week (Monday to Sunday) in peak season (approximately 40 hours) and 3-4 days per week in 4 months over winter (approximately 20 hours). The role will include weekends and bank holidays.

This role is based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal installments over the year

What it’s like to work here

Flanked by the wild North Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant’s Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it. Here at our award-winning Visitor Centre, we welcome over 400,000 visitors every year coming to explore the world-famous basalt and iconic coastline.

What you’ll be doing

This role includes administration, sales and communications. You will support the Booking and Sales Co-ordinator in a busy office environment. Working within the appropriate National Trust procedures in a discrete and confidential manner you will support the effective operation of the Booking Office and enable it to meet its objectives. Responsibilities include answering visitor enquiries (phone and email), processing group booking enquiries, forward planning, reporting, invoicing, and analysing client activity.

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